Frequently
Asked Questions
if you have other question(s) that are not found here, do not hesitate
to get in touch with us, we will be glad to answer them.
Genaral
WHEN IS THE BEST SEASON TO CLIMB IN BOLIVIA?
The best season for mountaineering in Bolivia is during the winter. The ideal months are June, July and August, although favorable conditions can extend two to three months before and after this period.
DO THE GUIDES SPEAK ENGLISH?
Our guides speak English; however, it is important to mention that not all of them have a perfect command of the language. This does not affect the quality of our services, as they are trained to provide an excellent experience and ensure that all your needs are taken care of efficiently.
ARE THE GUIDES CERTIFIED?
Our main guides have the international certification UIAGM/IFMGA, which guarantees the highest standards of professionalism and safety. In addition, we work with a support team made up of guides who, although they do not have this certification, are a fundamental part of our team. All of them are highly trained and committed to provide you with the safety and assistance you need during your experience. Your well-being is our priority, and every member of our team is prepared to ensure that your trip is safe and memorable.
DO I NEED TO HAVE EXPERIENCE?
Experience can be an important factor, but it is not always necessary. It will depend on the type of tour you choose. Some tours require prior knowledge, while others are designed for beginners and do not require experience.
SHOULD I BE CONCERNED ABOUT ALTITUDE?
Altitude is an important factor that should not be taken lightly, especially if you live at sea level. The city of La Paz is approximately 3,600 meters above sea level, and many of our trips exceed 4,500 meters, reaching altitudes above 6,500 meters, a good acclimatization is essential to enjoy the experience without inconveniences.
Our team can help you with specialized programs to get the right acclimatization for ambitious goals in Bolivia.
DO YOU PROVIDE HIGH MOUNTAIN TECHNICAL EQUIPMENT?
Yes, we provide all the necessary technical equipment, including helmet, harness, gloves, ice axe, poles, gaiters and boots. However, if you have your own high mountain boots and have the possibility to bring them, we recommend you do so, as this can make the difference in your ascent.
HOW FAR IN ADVANCE SHOULD I BOOK?
We recommend making your reservation as far in advance as possible, ideally at least 3 months in advance. Due to the nature of our services, this allows us to guarantee your space in our calendar and provide you with the best experience.
HOW DOES PAYMENT WORK?
Once your travel itinerary is ready, we will send you the complete details to make your reservation. To confirm your reservation, a down payment equivalent to a percentage of the total cost will be required along with your flight tickets to Bolivia and your hotel reservation. The remaining balance must be paid in cash and in U.S. dollars upon arrival in the city. This payment will be made during a pre-departure meeting or, failing that, on the first day before departure.
CANCELLATION AND REFUND POLICY
To cancel a reservation or a confirmed trip, whether in full or in part, you must provide written notice of cancellation.
Non-Refundable Administrative Fee
If you have made an advance payment, a non-refundable administrative fee of USD 50 per person will be charged.
Refund Schedule
Refunds will be provided based on the following schedule, as most travel-related expenses are incurred before the departure date:
- 60 days or more before the departure date: Full refund of the balance, excluding the administrative fee.
- 31 to 59 days before the departure date: 50% refund of the balance.
- 15 to 30 days before the departure date: 25% refund of the balance.
- 14 days or less before the departure date: No refund.
Cancellations by Bolivia Discovery
Bolivia Discovery reserves the right to cancel all or part of any trip before departure for reasons including, but not limited to:
- Insufficient group size.
- Extremely adverse weather conditions.
- Social unrest or other unforeseen events.
- Logistical issues that prevent the safe and efficient operation of the trip.
In such cases, Bolivia Discovery is not responsible for any expenses incurred by participants in preparation for the trip, such as flights, visas, equipment purchases, or other related costs.
- NOTE: Bolivia Discovery gives you the opportunity to reschedule the trip or choose an alternative itinerary of equal value.
What equipment does Bolivia Discovery have?
we pride ourselves on having the highest quality expedition equipment, designed to ensure your safety and comfort during each adventure. We use tents from recognized brands such as The North Face (for 4 seasons) and/or Mountain Hard Wear or similar, climbing equipment such as Grivel and Petzl crampons, and Petzl Charlet ice axes. All our equipment is carefully selected to offer you an optimal and safe experience in each of our expeditions. Your well-being and satisfaction are our priority.
What equipment do we provide and what should you bring?
Equipment provided by us for mountains and climbing:
Tent: For 2 people, The North Face or similar brands.
Sleeping pad: Thermarest Plus rollable pad for added comfort.
Cooking utensils: Includes stoves, pans, plates, cups, etc.
Dining tent: Available at base camps.
High-altitude boots: We offer a wide range of sizes. If your feet are particularly large or small, please let us know in advance so we can reserve the right pair for you.
Climbing gear: Crampons, harness, ice axe, helmets, gaiters, carabiners, and ropes.
Recommended personal climbing equipment:
Backpack: Recommended size of 35 liters.
Duffel bag (buffle bag): For porters and/or mules.
Sleeping bag: Ideally 4-season.
Mountain boots: While we provide boots, we recommend bringing your own if possible for added comfort.
Headlamp: With spare batteries.
Gloves: With waterproof cover.
Warm clothing: Beanie for cold weather and a sun hat.
Thermal clothing: Suitable for extreme temperatures (down to -20°C), preferably GORE-TEX.
Sunscreen: Preferably SPF 50+
Sunglasses: With UV protection (category 4).
Water bottle: To stay hydrated during the expedition.
Equipment Provided by us for trekking:
Tents: For 2 people, The North Face or similar brands.
Sleeping pad: Thermarest and additional padding.
Cooking utensils: Includes stoves, pans, plates, cups, etc.
Dining tent.
Recommended personal trekking kit:
Backpack: Recommended size of 20-25 liters.
Duffel bag or larger backpack (Buffle bag): For carrying equipment (porters, mules, or llamas).
Sleeping bag: 3-4 season.
Trekking/hiking boots.
Headlamp: With spare batteries.
Sun hat and warm headwear.
Light gloves.
Clothing for temperatures ranging from -5°C to 26°C (trekking often involves varying altitudes).
Sunscreen.
Sunglasses.
Water bottle.
