Frequently
Asked Questions
if you have other question(s) that are not found here, do not hesitate
to get in touch with us, we will be glad to answer them.
DO I NEED TO HAVE EXPERIENCE?
Experience is an important factor but it is not always necessary, it will depend on the type of tour you are going to take, although there are trips that need previous experience there are also others that do not.
SHOULD I BE CONCERNED ABOUT ALTITUDE?
The altitude is a very important point that should not be taken lightly, especially when living at sea level, the city of La Paz is located around 3,600 meters above sea level and many of our packages exceed 4,500 reaching up to 6,500.
HOW FAR IN ADVANCE SHOULD I BOOK?
We always recommend to make your reservation as soon as possible since we are very serious in our services and we like to have everything ready and in order.
WHAT MOUNTAIN GEAR DO I NEED?
For all our mountain services we give you all the necessary technical gear, however if you have your mountain boots we recommend you to bring them (not mandatory) why? because generally these are more comfortable and that is very important for us.
WHEN IS THE BEST SEASON TO CLIMB IN BOLIVIA?
The high season in Bolivia is from May to October, in these months the mountains are in good condition for being the cold season of the year.
DO THE GUIDES SPEAK ENGLISH?
Our guides speak English, however not all of them have perfect English, this does not affect our services.
HOW DOES PAYMENT WORK?
Once you know your program we will send you the details and payment methods.
The reservation of your program is made with 50% of the total cost and the balance is paid when you are in the city and we have a meeting prior to your trip.
CANCELLATION AND REFUND POLICY
To cancel a reservation or a confirmed trip, whether in full or in part, you must provide written notice of cancellation.
Non-Refundable Administrative Fee
If you have made an advance payment, a non-refundable administrative fee of USD 50 per person will be charged.
Refund Schedule
Refunds will be provided based on the following schedule, as most travel-related expenses are incurred before the departure date:
- 60 days or more before the departure date: Full refund of the balance, excluding the administrative fee.
- 31 to 59 days before the departure date: 50% refund of the balance.
- 15 to 30 days before the departure date: 25% refund of the balance.
- 14 days or less before the departure date: No refund.
Cancellations by Bolivia Discovery
Bolivia Discovery reserves the right to cancel all or part of any trip before departure for reasons including, but not limited to:
- Insufficient group size.
- Extremely adverse weather conditions.
- Social unrest or other unforeseen events.
- Logistical issues that prevent the safe and efficient operation of the trip.
In such cases, Bolivia Discovery is not responsible for any expenses incurred by participants in preparation for the trip, such as flights, visas, equipment purchases, or other related costs.
- NOTE: Bolivia Discovery gives you the opportunity to reschedule the trip or choose an alternative itinerary of equal value.
