Frequently
Asked Questions

Reservations and Payments

A reservation is considered confirmed only after the required deposit or payment has been received by Bolivia Discovery.
By making a reservation and submitting payment, the traveler acknowledges and accepts these Terms and Conditions.

Cancellation Requests

To cancel a reservation or a confirmed trip, whether in full or in part, Bolivia Discovery must receive written notice of cancellation.

Non-Refundable Administrative Fee

For any reservation with an advance payment, a non-refundable administrative fee of USD 50 per person will apply.

Refund Schedule

As many travel-related expenses and operational arrangements are incurred before departure, refunds will be processed according to the following schedule:

• 60 days or more before departure: Full refund of the balance, excluding the administrative fee.
• 31–59 days before departure: 50% refund of the remaining balance.
• 15–30 days before departure: 25% refund of the remaining balance.
• 14 days or less before departure: No refund

Prepaid Operational Costs

Certain operational costs may be committed in advance and may not be recoverable. These may include, but are not limited to:

• Guides reservations
• Transportation services
• Accommodation deposits
• Support staff
• Equipment rental
• Entrance fees and permits
• Logistical arrangements

Date Changes and Rescheduling

Any request to modify departure dates after booking confirmation is subject to availability of guides, transportation, accommodation and logistical services already arranged.

Bolivia Discovery will make reasonable efforts to accommodate changes; however, additional costs may apply if services have already been reserved or confirmed with third parties.

Rescheduled reservations remain valid according to the specific agreement reached between both parties.

Original prices are guaranteed only during the period specified in the rebooking agreement. Trips postponed beyond the agreed period may be subject to updated pricing based on operational costs, supplier rates and economic conditions.

Itinerary Modifications

Requests to modify a confirmed itinerary after booking are subject to operational review and availability.

Removing activities, mountains, destinations or services does not automatically imply a proportional reduction in the trip cost, as operational and logistical expenses may already have been incurred.

Additional charges may apply if modifications require new arrangements or additional services.

Currency Exchange and Refunds

All payments and refunds are calculated based on the amount effectively received by Bolivia Discovery in local currency.

Bolivia Discovery is not responsible for:

• Exchange-rate fluctuations
• Currency conversion differences
• Bank charges
• Transfer fees
• Payment platform fees
• Financial institution processing costs

The amount received by the traveler after conversion into another currency may differ from the original payment due to exchange-rate variations.

Visas and Travel Documentation

It is the sole responsibility of each traveler to verify and obtain all necessary:

• Passports
• Visas
• Entry permits
• Transit documentation
• Vaccination certificates
• Any other required travel documentation

Bolivia Discovery may provide supporting documents for travel purposes; however, Bolivia Discovery cannot guarantee:

• Visa approval
• Airline boarding authorization
• Entry into Bolivia or transit countries

Travel Insurance

Bolivia Discovery strongly recommends that all travelers obtain comprehensive travel insurance covering:

• Medical emergencies
• Trip cancellation
• Accidents
• Loss of baggage and personal belongings

Bolivia Discovery shall not be responsible for losses resulting from lack of travel insurance.

Cancellations by Bolivia Discovery

Bolivia Discovery reserves the right to cancel, postpone or modify all or part of any trip before departure for reasons including, but not limited to:

• Insufficient group size
• Severe weather conditions
• Social unrest
• Road blockades
• Political events
• Public health emergencies
• Transportation disruptions
• Natural disasters
• Safety concerns
• Any logistical circumstance preventing safe operation

In such circumstances, Bolivia Discovery will attempt to provide reasonable alternatives, such as:

• Trip rescheduling
  Alternative
• Itineraries of similar value
• Future travel credit

Bolivia Discovery shall not be responsible for any additional expenses incurred by participants including, but not limited to:

• International or domestic flights
• Visa expenses
• Equipment purchases
• Hotel reservations outside the program
• Personal expenses
• Other travel arrangements

Limitation of Liability

Bolivia Discovery acts only as an organizer and intermediary for transportation, accommodations, guides and related services and shall not be liable for delays, injuries, losses, damages or expenses arising from circumstances beyond reasonable control.

Acceptance of Terms

By confirming a reservation and submitting payment, the traveler acknowledges that they have read, understood and accepted these Terms and Conditions.